Defined business solution for user support for major government
portal website. Responsible for definition of requirements and
design for on-line self service help system and back-end support
request management (using Kana).
Business improvement project for Health division of a global
telecomms company providing Care Records System to NHS:
developed Systems Development Life Cycle to support Project
Management framework for programme, authored processes and supporting
templates, guides and quick reference cards, developed and delivered
training courses for SDLC and processes, created process
pages for intranet using TeamSite CMS and LiveLink.
CASEwise and methodology support for the application
architecture group of a global reinsurance company.
Supported various projects including: process modelling for
venture capital division; creation of a three-day
consulting skills course and process documentation for
workflow based e-business group.
Deployment of corporate project management framework
within a multinational pharmaceutical company. Defined
systems development life-cycle component of the framework.
Defined, authored and piloted supporting courses for SLDC,
project management and supporting tools.
Developed high-level business process designs for
start-up mobile communications company providing global,
satellite-based voice and data services. Planned transition
activities for deployment of processes into business
operations centre. Redesigned web front end for service
Produced high-level vision document and business model
for armed forces logistics command who required clear
re-statement of directorate's vision to reflect
changing role of the armed forces. Project deliverables
used by the directorate as communication tool for
evaluating project proposals and supporting IS
Managed a large ERP package process design activity for
a military aircraft manufacturer implementing Baan,
reporting to the client IT Director. Responsible for six
team leaders as direct reports with over 60 project staff
in total. Defined and executed business scenarios to
develop and refine how new business processes would
function in practice using the new package. Used "Time
Box" management to achieve delivery to deadlines and
prioritise business needs. Processes designed in this study
have been successfully implemented at pilot site prior to
Lead a team defining business vision and future
processes for the area of Jobs and Resources for the
UK's largest water utility. This cross-organisational
area includes reactive jobs, planned jobs, resources and
people. This was the initial stage of a five-year programme
to migrate legacy systems onto a new client / server
infrastructure. The deliverables from this phase were used
to plan and prioritise subsequent package
Designed new business processes for a Japanese car
manufacturer restructuring their dealer network and
combining the Sales and After-Sales Manager roles.
Designed and facilitated strategy workshops for a
Japanese car manufacturer on customer relationship
Facilitated multi-national focus groups on usability of
technical publications in electronic form. By using
electronic media the client reduced costs and increased
maintainability of workshop manuals.
Provided methodology consultancy to a variety of
companies including mobile phone operator, gases
manufacturer, merchant bank, financial services company,
brewery. The support included defining standards for work
products, tailoring of procedures for lifecycle phases and
activities, delivering training and quality reviews of
project deliverables and CASE tool evaluation.
Developed and delivered training courses for
consultancy skills and structured methods. These included
problem solving for CSC consulting skills course, 4 day
methodology course for an international gases manufacturer,
5 day structured business systems design for major
Delivered interpersonal and team-working skills
training sessions for internal staff development plus staff
appraisal processes for project and annual reviews.
Certified Zenger-Miller trainer.
Method deployment manager for UK rollout of new
corporate methodology for world-wide systems integrator.
Role included conducting awareness and education sessions,
liaison with Training to ensure supporting courses
available and managing distribution of materials.
Method manager for UK consultancy company's own
Methodology. Initiated changes to the Method and authored
various sections of the new manual. Gathered feedback from
project-based method consultants and co-ordinated change
Product manager for CASEwise - an upper CASE tool -
with responsibility for all aspects of the product's
support. This included managing the Help Desk, controlling
sales and maintenance invoicing, supporting the Sales
Channels and providing demonstrations to prospective