Mark McLellan: Key Projects

• Defined business solution for user support for major government portal website. Responsible for definition of requirements and design for on-line self service help system and back-end support request management (using Kana).
  
  
• Business improvement project for Health division of a global telecomms company providing Care Records System to NHS: developed Systems Development Life Cycle to support Project Management framework for programme, authored processes and supporting templates, guides and quick reference cards, developed and delivered training courses for SDLC and processes, created process pages for intranet using TeamSite CMS and LiveLink.
  
  
• CASEwise and methodology support for the application architecture group of a global reinsurance company. Supported various projects including: process modelling for venture capital division; creation of a three-day consulting skills course and process documentation for workflow based e-business group.
  
  
• Deployment of corporate project management framework within a multinational pharmaceutical company. Defined systems development life-cycle component of the framework. Defined, authored and piloted supporting courses for SLDC, project management and supporting tools.
  
  
• Developed high-level business process designs for start-up mobile communications company providing global, satellite-based voice and data services. Planned transition activities for deployment of processes into business operations centre. Redesigned web front end for service provisioning application.
  
  
• Produced high-level vision document and business model for armed forces logistics command who required clear re-statement of directorate's vision to reflect changing role of the armed forces. Project deliverables used by the directorate as communication tool for evaluating project proposals and supporting IS projects.
  
  
• Managed a large ERP package process design activity for a military aircraft manufacturer implementing Baan, reporting to the client IT Director. Responsible for six team leaders as direct reports with over 60 project staff in total. Defined and executed business scenarios to develop and refine how new business processes would function in practice using the new package. Used "Time Box" management to achieve delivery to deadlines and prioritise business needs. Processes designed in this study have been successfully implemented at pilot site prior to UK roll-out.
  
  
• Lead a team defining business vision and future processes for the area of Jobs and Resources for the UK's largest water utility. This cross-organisational area includes reactive jobs, planned jobs, resources and people. This was the initial stage of a five-year programme to migrate legacy systems onto a new client / server infrastructure. The deliverables from this phase were used to plan and prioritise subsequent package implementations.
  
  
• Designed new business processes for a Japanese car manufacturer restructuring their dealer network and combining the Sales and After-Sales Manager roles.
  
  
• Designed and facilitated strategy workshops for a Japanese car manufacturer on customer relationship management.
  
  
• Facilitated multi-national focus groups on usability of technical publications in electronic form. By using electronic media the client reduced costs and increased maintainability of workshop manuals.
  
  
• Provided methodology consultancy to a variety of companies including mobile phone operator, gases manufacturer, merchant bank, financial services company, brewery. The support included defining standards for work products, tailoring of procedures for lifecycle phases and activities, delivering training and quality reviews of project deliverables and CASE tool evaluation.
  
  
• Developed and delivered training courses for consultancy skills and structured methods. These included problem solving for CSC consulting skills course, 4 day methodology course for an international gases manufacturer, 5 day structured business systems design for major brewery.
  
  
• Delivered interpersonal and team-working skills training sessions for internal staff development plus staff appraisal processes for project and annual reviews. Certified Zenger-Miller trainer.
  
  
• Method deployment manager for UK rollout of new corporate methodology for world-wide systems integrator. Role included conducting awareness and education sessions, liaison with Training to ensure supporting courses available and managing distribution of materials.
  
  
• Method manager for UK consultancy company's own Methodology. Initiated changes to the Method and authored various sections of the new manual. Gathered feedback from project-based method consultants and co-ordinated change requests.
  
  
• Product manager for CASEwise - an upper CASE tool - with responsibility for all aspects of the product's support. This included managing the Help Desk, controlling sales and maintenance invoicing, supporting the Sales Channels and providing demonstrations to prospective clients.